隱私政策

Last updated: August 2, 2026

Two Tails operates this online store and website (the “Services”) to provide you with a curated shopping experience for pet treats and related products. Two Tails is powered by Shopify.

This Privacy Policy explains how we collect, use, and share your personal information when you visit our website, place an order, create an account, or contact us.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

We may collect the following types of personal information:

  • Contact details – name, email address, phone number, billing and shipping address

  • Order and payment information – items purchased, payment method details (processed securely by Shopify/payment providers), transaction history

  • Account information – username, password, preferences (if you create an account)

  • Communications – messages you send us (e.g. customer support enquiries)

  • Device and usage information – IP address, browser type, device information, pages viewed, and how you interact with our site (collected automatically via cookies and similar technologies)

We do not knowingly collect personal information from children under the age of majority in their jurisdiction.

How We Collect Information

  • Directly from you (when you place an order, create an account, or contact us)

  • Automatically through cookies and similar technologies when you use our website

  • From service providers (including Shopify and payment processors) who help us operate the store

How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders, arrange shipping, and handle returns

  • Manage your account and send order-related notifications

  • Provide customer support

  • Improve our website and shopping experience

  • Send marketing communications (only if you have opted in or as permitted by law; you can unsubscribe at any time)

  • Detect and prevent fraud or security issues

  • Comply with legal obligations

How We Share Your Information

We share personal information only when necessary:

  • With Shopify and other service providers who help us run the store (payment processing, shipping, hosting, analytics, customer support)

  • With marketing partners (including through Shopify’s advertising features) – you may have the right to opt out of targeted advertising depending on where you live

  • When you ask us to (e.g. sharing shipping details with a courier)

  • If required by law or to protect our rights

We do not sell your personal information in the traditional sense.

Relationship with Shopify

Our store is hosted by Shopify. Shopify collects and processes personal information about your use of the Services. Some of this data may be transferred to countries outside Hong Kong (including Canada and the United States).

For details on how Shopify uses your data and to exercise rights related to Shopify’s processing, please visit:

Your Rights

Depending on where you live, you may have the right to:

  • Access the personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of your information

  • Opt out of marketing communications

  • Object to certain types of processing (including targeted advertising)

To exercise these rights, contact us using the details below or use Shopify’s Privacy Portal for data processed by Shopify. We will respond in accordance with applicable law and may need to verify your identity.

Security and Retention

We take reasonable measures to protect your personal information. 

We keep your information only for as long as needed to fulfil the purposes described in this policy, comply with legal obligations, or resolve disputes.

International Transfers

Your information may be transferred to and processed in countries outside Hong Kong (including by Shopify). Where required, we rely on appropriate safeguards such as standard contractual clauses.

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with an updated “Last updated” date.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Email: cs@twotails.life